Shipping policy
Thank you for shopping with Josland! We’re excited to bring you timeless, elegant jewelry, and we want to ensure your shopping experience is smooth from start to finish. Please read our shipping policy below for more details.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Times
We offer worldwide shipping. Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (USA) | 4–8 business days | $4.99 |
| Express (USA) | 2–4 business days | $9.99 |
| International (Standard) | 7–21 business days | $9.99 |
| International (Express) | 4–10 business days | $19.99 |
Note: Delivery times may vary depending on your location and any potential carrier delays.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey right to your door.
Customs, Duties & Taxes
Josland is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping Issues
If your order hasn’t arrived within the estimated timeframe, please:
-
Double-check your shipping address
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Track your shipment using the tracking number provided
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Contact us at [your support email] with your order number if you need further assistance
Lost or Damaged Packages
We take great care in packaging our products, but if your jewelry arrives damaged or your package is lost in transit, please contact us at dtivesafe@gmail.com within 7 days of delivery, and we’ll help resolve the issue.